Responsible Gaming

1. Our Commitment to Safe Play

2999be was built with Bangladeshi players in mind — and that means more than offering fast bKash payments and premium casino games. It means operating a platform where player welfare is a genuine priority, not a regulatory checkbox. Responsible gaming is embedded into every layer of how 2999be operates, from the account registration process to the tools available in the player dashboard.

We understand that the vast majority of our players enjoy gambling as a form of leisure entertainment — watching a BPL match while placing a live cricket bet, or spinning a few rounds on a Pragmatic Play slot after work. For these players, 2999be aims to be a safe, enjoyable, and fair environment. However, we also know that for a small number of people, gambling can shift from entertainment into something more difficult to manage. When that happens, 2999be is here to help.

Our responsible gaming programme covers three areas: prevention (age verification, spending tools, session controls), early intervention (self-assessment, reality checks, support outreach), and remediation (self-exclusion, account closure, referral to professional support). Every player on 2999be has access to all of these tools at no cost, at any time.

2. Age Restriction & Verification

All 2999be services — casino games, live dealer tables, crash games, slots, and sports betting — are strictly restricted to players who are 18 years of age or older. This is a non-negotiable requirement that applies to every account holder, regardless of the payment method used or the amount deposited.

During the registration process, players are required to confirm they are 18 or above by accepting our Terms and Conditions. This self-declaration is only the first layer of age protection. Before any withdrawal can be processed, 2999be requires full identity verification (KYC), which includes submission of a government-issued photo ID such as a Bangladesh National Identity Card (NID), passport, or birth certificate showing date of birth.

If at any point we have reason to believe an account may be held by a minor — including flagged patterns in account activity, a mismatch between declared age and submitted documentation, or a third-party report — 2999be reserves the right to immediately suspend the account, freeze all funds pending investigation, and report the matter to the relevant authorities.

• Accepted ID documents: Bangladesh National ID Card, passport, driving licence, birth certificate
• Minimum age requirement: 18 years old at the time of registration
• Accounts flagged as potentially underage are suspended immediately, not just restricted
• Any winnings accumulated on an underage account will not be paid out and may be forfeited
• 2999be does not knowingly market to individuals under the age of 18

3. Recognising Problem Gambling

Problem gambling develops gradually and can be difficult to recognise from the inside. One of the most important things 2999be can do as a responsible platform is give players honest, clear information about the warning signs — so that players, and the people around them, can identify when gambling may be becoming a problem.

Gambling becomes a problem when it starts to interfere with your finances, relationships, work, or mental health. It is not defined by how much money you spend, but by the impact it has on your life. A person who spends ৳500 per week on slots but feels unable to stop despite wanting to is experiencing problem gambling, just as much as someone depositing far larger amounts.

If you recognise several of these signs in your own behaviour, you are not alone and there is no shame in seeking help. The tools in the sections below are designed precisely for moments like this — and our support team can guide you through activating them.

4. Deposit Limits

One of the most effective ways to stay in control of your gambling spend is to set a deposit limit before you start. 2999be allows every player to configure personal deposit limits directly from their account settings panel. These limits apply to all payment methods including bKash, Nagad, Rocket, and bank transfers.

When you reduce a deposit limit, the new, lower limit takes effect immediately — you cannot override it for the remainder of the period. When you request an increase to an existing limit, a cooling-off delay applies equal to the period of the limit (24 hours for daily, 7 days for weekly, 30 days for monthly). This cooling period is intentional: it gives you time to reconsider whether the increase is genuinely in your best interest.

Deposit limits can be set in Bangladeshi Taka (৳) to any amount you choose, including amounts as low as ৳100 per day. There is no minimum. 2999be strongly encourages all players to set a deposit limit as part of the account setup process, even if you feel confident in your ability to manage your spending.

5. Time-Out & Cool-Off Features

Sometimes a break from gambling is the right move — whether you are feeling stressed, chasing losses, or simply noticing that play is taking up more headspace than it should. 2999be's time-out feature lets you step back from the platform for a defined period without permanently closing your account.

During an active time-out, your account is locked from all gambling activity. You cannot log in to place bets, spin slots, or access live casino tables. Any scheduled promotional messages to your account are also paused for the duration of the cool-off period.

• 24-Hour Time-Out: Immediate short break. Ideal if you feel you have played more than intended in a single session.
• 7-Day Cool-Off: A full week away from the platform. Useful if you are noticing patterns forming that concern you.
• 30-Day Break: A month-long pause that gives you meaningful time to reflect and reset without committing to permanent closure.
• Custom Duration: Contact our support team to arrange a specific duration that fits your situation if the standard options above do not meet your needs.

Time-outs are activated immediately from your account settings. Once active, a time-out cannot be cancelled early — this is intentional. The lock is designed to work as a firm commitment, not just a soft suggestion. When the time-out expires, your account will return to normal access automatically, without requiring any action from you.

In addition to manual time-outs, 2999be offers session reality checks — on-screen reminders that appear at intervals you choose (30, 60, or 90 minutes) during active gameplay. Each reminder displays your total session time and net result, prompting you to decide whether to continue or stop.

6. Self-Exclusion

Self-exclusion is a more serious, longer-term commitment for players who recognise that gambling is causing real harm in their lives and want a firm barrier in place. Unlike a time-out, self-exclusion is designed to be difficult to reverse and covers an extended period. 2999be takes self-exclusion requests seriously and processes them with urgency.

Available self-exclusion periods at 2999be are:

• 6 Months — A substantial break that gives you time to build new habits and seek support if needed.
• 1 Year — A longer commitment for players who need a more extended period away from gambling.
• Permanent Exclusion — Irreversible closure of your 2999be account with no option to reopen. Any remaining balance will be returned to your verified payment method after a standard review period.

How to request self-exclusion at 2999be:

1. Contact Support Directly: Email [email protected] with the subject line "Self-Exclusion Request" or use the live chat feature in your account dashboard. State your preferred exclusion period clearly.
2. Identity Confirmation: Our team will verify your identity against your registered account details to ensure the request is genuine and to protect against third-party interference.
3. Immediate Account Lock: Once your identity is confirmed, your account will be locked for gambling within 24 hours of your request. For urgent cases, we aim to action the lock within 1 hour.
4. Confirmation Notification: You will receive an email confirmation once exclusion is active. Keep this for your records. No promotional communications will be sent to you during the exclusion period.
5. Balance Refund (if applicable): Any remaining account balance will be returned to your registered bKash, Nagad, or bank account within 5–7 business days, subject to standard verification checks.

7. Support & Resources

If you are concerned about your own gambling, or about the gambling behaviour of someone close to you, reaching out for help is the right step. 2999be's support team is trained to handle these conversations with care and without judgement. You do not need to be in crisis to ask for help — reaching out early is always the better option.

2999be support staff are not professional therapists, but they are trained to listen without judgement, explain your account options clearly, action any limit or exclusion request promptly, and point you toward appropriate professional resources. No request for help will ever result in your account being penalised or your future access restricted beyond what you have asked for.

8. Summary of Player Protection Tools

The table below summarises all responsible gaming tools available to 2999be players, how to access each one, and how quickly each takes effect. All tools are available to every registered player at no charge.

This page is reviewed and updated regularly. If you have suggestions for additional responsible gaming tools or resources that would benefit Bangladesh players, please share your feedback with our support team. 2999be is committed to continually improving its player protection programme.

18+ All 2999be services are for adults aged 18 and above only. Gambling should be enjoyed as entertainment. If it stops being fun, please use the tools above or contact our support team immediately.